FAQ

How do I sign up?

To start your trial subscription, all you need to provide is a username, password, and business address. After 14 days, your trial subscription will expire if you don't select a paid plan.

What if I want to cancel?

To cancel your subscription, simply click the unsubscribe button in the payment page of the Overhead.fm web application. You can also call our support team at (415) 689-4234 if you prefer.

What kind of hardware do I need?

Unlike many other services, we do not require any purchases from us. Instead, you can use the computer or tablet you already have in your business.

If you do not have a computer in your business, or would rather have a dedicated background music device, Overhead.fm also sells a dedicated streamer device for a one-time cost of $74.95.

I'm currently a Muzak or Mood Media subscriber. How can I switch?

Many Overhead.fm customers choose our service after switching from Muzak. If you own your amplifier, you can switch to Overhead.fm simply by canceling your Muzak subscription and signing up for Overhead.fm online. If you are leasing your amp and receiver from Muzak, you will need to return those to your Muzak representative, and Overhead.fm is happy to recommend a replacement amplifier. Generally, this amplifier costs approximately $200, a cost which is quickly offset by savings of switching to Overhead.fm. And of course, unlike with Muzak, with Overhead.fm you own your hardware outright and aren't locked into a long term contract.

Do I need to pay licensing costs for my store?

In the US, licensing costs are included in your subscription to Overhead.fm. We handle the music licensing for you.

What if I have more than one location?

We have an administrator panel, which allows you to control all of your locations from one screen. This includes payment information, permissions, and music. To see which plans offer this feature, check out our plans and pricing.

What are the minimum computer requirements for Overhead.fm?

Overhead.fm works on every modern browser (Chrome, Firefox, Safari, Edge) on Windows, Mac, and Linux devices. We recommend that you have a downstream internet speed of at least 500 Kbps (if you don't know what this means, don't worry: your internet connection is almost definitely fast enough).